Why I Find You Irritating: Navigating Generational Friction at Work

by Chris De Santis

Are your colleagues in distinctly different age groups? Are you sometimes baffled or frustrated by their decisions and behaviors? You are not alone.

Since the workplace is made up of multiple generations, you are likely to experience generational friction first­hand. But let’s be clear: these are not problems to fix. Rather, they are dif­ferences to understand, appreciate, and—ultimately—leverage.

Organizational behavior expert Chris De Santis has studied the literature on par­enting, generational research, and the evolving American worker and workplace for decades. This deeply researched book reveals a fresh and easily implemented framework for understanding genera­tional perspectives, explaining when it makes sense to talk about these differ­ences and when it doesn’t.

In Why I Find You Irritating, you’ll learn why organizations need to embrace lop­sidedness as a way of reversing the commoditization of talent while simulta­neously respecting what is unique about each of us. By understanding and appreciat­ing our colleagues, we can reduce friction, increase engagement, and improve both productivity and job satisfaction.