P.V. Kannan

(Posted on Friday, March 29, 2019)

P.V. Kannan is the cofounder and chief executive officer of [24]7.ai, a leader in AI-driven customer experience software and services. P.V. cofounded [24]7.ai in 2000 to make customer service easy and enjoyable for consumers, and since then he has built a profitable company with more than 15,000 employees worldwide. [24]7.ai is redefining the way companies interact with consumers, helping the world’s leading businesses attract and retain customers through a personalized, predictive, and effortless customer experience.

P.V. holds more than 30 patents (issued and pending), has written several articles that cover some of the key issues around AI and chatbots, writes regularly on LinkedIn with his posts attracting thousands of views each, and has been featured in several books, including The World Is Flat and That Used to Be Us, by Thomas L. Friedman; India Inside, by Nirmalya Kumar and Phanish Puranam; and Reinventing Management: Smarter Choices for Getting Work Done, by Julian Birkinshaw. He has spoken at numerous industry conferences, including AI Congress and Forrester’s CXNYC.

P.V. has been a pioneer in integrating technology with business process operations to improve all aspects of the customer experience. In 1995, his first company, Business Evolution Inc., developed the first generation of email and chat solutions. The company was acquired by Kana in 1999, and P.V. became part of the management team until he founded [24]7.ai.

P.V. is a recognized leader in customer experience, from dramatically improving contact center operations to developing a big data predictive analytics platform; to creating omnichannel solutions for the web, mobile, chat, social, and speech IVR; to innovating mobile-centric applications; and now to pioneering the use of AI in customer experience.

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